how to solve critical issue in Wordpress site

WordPress is a great platform that you can use to create your blog, eCommerce store, or website. However, it is a bit sensitive to some updates. At times, you may just be updating your plugins then the error, “there has been a critical error on this website, please check your site admin email inbox for instructions” occurs.

This mainly occurs when you are trying to access your WordPress dashboard. If you have never encountered such an issue, you can easily freak out. However, don’t worry, it isn’t that bad. It is solvable. However, it is a bit technical.

critical error issue in wordpress

Solve The Critical Error On This Website On Cpanel.

One of the best ways is to access your cPanel. If you are not too familiar with the cPanel, you can consult your IT manager or web developer.

Step 1: Access your Cpanel. For example www.anynameofyourchoicewebsite /cpanel

Ps: this is just an example website

Step 2: It will redirect you to your cPanel login page.

Login to Cpanel

Step 3: Enter the correct cPanel details then scroll till you find “PHPMyAdmin”. The interface may be different on certain hosting plans.

click on phpmyadmin in cpanel

Step 4: You will need to select the specific website database. If you are not sure of the specific database of your website. First, go to the File Manager.

file manager

Step 5: Choose your website, select wp-config.php, and right-click.

edit the wp-config file

Step 6: Check the database name. With that in place, you can now modify your database.

check the database name

Step 7: Go back to your cPanel homepage and choose phpMyAdmin again. Select your specific database and click it. On the right-hand side panel, you will see many results, hence, search for options and click it.

open PHPmyadmin

Step 8: You will be redirected to another page. Make sure you expand the number of rows to 500 so that you can see all results, then search for plugins.

expand the rows

Step 9: Click on active_plugins and select edit. Change to 0; eg from a: 13 to a:0. With that, all your plugins are deactivated. Try and access your website’s wp-admin.  For example: www.anynameofyourchoicewebsite/wp-admin

click active plugins

Step 10: It will load, then after you log in to your WordPress dashboard, click Plugins, and activate all the ones that you want. However, be careful about the plugins to prevent having the error again.

Precautions To Take

When activating the plugins, do one at a time, while checking whether your website is fine.

  • Also, try to update the plugins to ensure they are up to date.
  • Once you know the faulty plugin, deactivate and delete it completely.
  • Try to only install and activate reputable plugins.
  • If the issue persists, consult a WordPress expert, or check the WordPress troubleshooting pages. You can also consult us for guidance.



You need to follow all the steps to ensure that you correctly fix your website. However, different errors have certain ways of solving. Hence, try to use the right method in all.

WordPress is a great platform that you can use to create an amazing site. cPanel is a great platform where you can solve many other WordPress issues that you encounter. You can even create a website straight from cPanel. Happy troubleshooting!




Written by 

Trizah provides content writing, ebook writing, coaching, web development, and ghostwriting services. Her educational background in website design and community development has given her a broad base from which to approach many technological topics. She has also written for Kenya News, and independently on Upwork. She also enjoys embracing innovations, art and new designs :-) Twitter||Linkedin||Medium||Instagram

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